The Club are the Data Controller of personal data collected by, or which you provide for the purpose of the Data Protection Act 1998 (“Data Protection Law”).
References to “we”, “us” and “our” in this policy are all references to the Club.
‘Personal data’ is defined in the Data Protection Law and is essentially information from which an individual person can be identified. By submitting information and/or continuing to use the site, you signify your consent to us using your personal data in accordance with the below.
We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). Your continued use of the site will be deemed to be acceptance of amendments we make. This Policy was last updated on 10th July 2017.
How we use your personal data
Use of services accessed through the site may require you to provide specific types of information.
We request that the information you provide is as accurate as possible as this allows us to secure your privacy in relation to registered services by differentiating you from others, and creating a “profile” for you so that we can provide a personalised service when you visit the relevant parts of the site and/or we send you emails. Periodically we may send you an email asking you to “Update your Details”.
We use information about you the following primary purposes:
1. To perform the services you have requested, such as sending you our newsletters, fulfilling orders or administering your online memberships. The type of information we may require and use might include, for example, your name, address, email address, gender, date of birth, telephone number and card or other payment details in relation to goods, services or content access you purchase from us through the site or otherwise. We will NEVER share your financial information with other third parties for any reason other than processing transactions, fraud and credit risk protection, unless we have your consent.
2. To alert you to other information, including offers and promotions, relating to us (where you have agreed to this). See below heading ‘Marketing Information’ for more information about this. For example, such information may include newsletters, offers, promotions, occasional surveys and other communications of potential interest from us.
3. To carry out market research so that we can improve the products and services we offer. Your feedback is valued and helps to shape the products, services and content access we offer or make available. You will have the right to opt-out of receiving or participating in our surveys at any time.
4. To manage and improve the site and allow you to use the features offered by the site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system and browser type.
We may also supplement the information that you provide with other information that we obtain from our dealings with you.
In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the site and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. For example, whether you open, delete, or access links contained in the newsletter. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.
We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the ‘Disclosing (Sharing) Your Information’ section below.
From time to time we would like to contact you to tell you more about the offers, services, products and other initiatives available to you. We will only contact you if you have consented to this. However, if you are an existing customer (and have opted to receive communications) we may contact you about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such communications).
If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us you can do this at any time by changing your preferences on your personal profile page, which is accessible from all of our emails.
Children and young people
We realise and understand that children and young people, including those under 18 years of age (“minors”) may visit the site, or otherwise interact with us.
It is our policy:
1. to encourage all minors to consult with their parents or legal guardian before submitting or requesting any content or information to/from us. Users of the site, or certain services on them, who indicate they are a minor may be asked to provide a valid email address for their parent or guardian so that we may (providing they have their parent or guardian’s permission) verify parental consent, where required;
2. not to make a minor's participation in our activity contingent on the child disclosing any more personal information than is reasonably necessary in order to do so. Anyone known to be a minor may be allowed to participate in certain competitions and promotions. Publication of a winning minor’s personal details will require parental or legal guardian consent;
3. not to actively market to minors; and
4. not use (or pass to any third party) personal information on persons known to be minors for any commercial purposes.
Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the site and services offered is confirming that they have received the consent of their parent or a guardian to do so.
Storing and retaining your personal data
We are committed to protecting the security of your personal data, which is held in secure data centres in the European Union in accordance with current legislative requirements, industry standards and technology. We will keep the personal data you have provided for as long as we have a relationship with you. Once that relationship has ended we will retain it in accordance with this Policy only for as long as we reasonably require and it will then be deleted and destroyed.
Our technical partners used in delivery of the site are situated inside the EU.
Once it is received we store your personal data as set out in this Policy. Financial information you provide is also encrypted for additional security.
We cannot guarantee the complete security of our databases, nor that information you supply may not be intercepted while being transmitted to us over the internet.
If we have given you a password to access certain parts of the site, you are solely responsible for keeping the password safe and make sure you use a secure browser.
Disclosure (sharing) of your information
We have already described in the ‘Marketing Information’ section of this Policy under what circumstances your personal information may be shared with our partners, if you have agreed.
In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:
• to other companies within our corporate group including the Dons Trust and the AFC Wimbledon Foundation;
• to appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers, other relevant partners used to help us deliver the site to you;
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply any of our other applicable terms and conditions for products, services, content or access provided by us (for example our ground regulations) and other agreements; and/or
• to protect the rights, property, or safety of us, our commercial partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.
Your rights to:
All requests set out in this section or other queries relating to this Policy should be addressed to the Data Controller, AFC Wimbledon, The Cherry Red Records Stadium, Jack Goodchild Way, 422a Kingston Road, Kingston upon Thames, Surrey, KT1 3PB or firstname.lastname@example.org, Please include your name, address, and/or email address when you contact us.
Access your personal information:
You have the right to see a copy of the information that we hold about you. We may charge a small fee towards the cost of administering any request you make which is manifestly unfounded, excessive or repetitive. The current fee is £10.00.
Update and amend your personal information:
You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences. We encourage you to update your personal information promptly if it changes.
Opt-out of being contacted:
You have the right to ask that we stop contacting you by clicking the relevant boxes on the screen upon which you provide information.
Close your account/delete your personal information:
You (and any parent/guardian of a minor) have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information necessary for our legitimate interests, such as backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required or permitted to retain personal information for other lawful requirements.
If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Office of the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk).
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